| SHIPPING / ORDERING PROCEDURES
We have checked out several shipping methods, and have chosen FedEx as our preferred method of shipment. FedEx has the advantage of nationwide coverage, variety of shipping options, and reasonable rates. Your shopping cart on our website is automatically equipped with a built-in FedEx shipping cost calculator that will figure your shipping cost for you based on the shipping info you enter. All you do is fill out the shipping address info, and choose what method of shipment you prefer - for example FedEx Ground, Home Delivery, Express Saver, etc. We do the rest. All this is done before your order is submitted. So you can see the shipping charges before you actually order. Once again - no surprises. Then just submit your order when satisfied, and we'll take it from there. You will receive an order confirmation e-mail usually with 24 hrs, and a shipping confirmation e-mail once FedEx has picked up your order. Your shipping confirmation e-mail will include a link from which you can track the progress of your package. All tracking information is provided straight from FedEx, and is real time.
Orders are packed & shipped in just a matter of a couple days after receiving them. You can almost always expect your order to be shipped out within 3 - 5 business days, with exceptions being during holiday periods ( no FedEx service ), or times of extremely high order volume ( peak ordering, mainly in spring ). Please see chart below for a guide as to the transit times after your order is shipped.
SHIPPING TRANSIT TIMES - FedEx GROUND SERVICE
Below is a chart to help you determine the number of days your order would be in transit with FedEx. We generally do most all of our shipping on Mondays thru Wednesdays of each & every week ( excluding Holidays where there is no FedEx service ). We do this to try & ensure that every order gets to its destination by the end of the work week, without "weekending over" with FedEx. We make every effort to minimize the amount of time your order is in transit, and generally try to ship orders with the longest transit times first. Then we follow up with the closer destinations as the shipping week progresses.
Obviously, there are several other FedEx shipping options available to our customers which will result in different transit times for the order. But we have found that FedEx Ground / Home Delivery Service is by far the most popular, and most economical.
SPECIAL SHIPPING NEEDS / REQUESTS
We ship the majority of our evergreen varieties year round, and will be glad to try to accomodate whatever special shipping needs or requests that our customers may have & need. If there are special circumstances involved with your order, please feel free to e-mail us anytime to let us know what would work best for you. We can then work with you to ensure that your order is delivered at the best time for your particular situation or schedule. Obviously, the well being of the plants always comes first, but we will be more than happy to do our very best to arrange shipping & delivery to best suit your needs - just let us know !!!
PACKING PROCEDURES
Prior to shipping, your plant(s) are removed from their pots and any loose, unecessary soil removed. The root base of the plant is then misted down with water and put in a plastic bag. The plastic bag serves to keep the root base nice & moist while keeping the remaining soil with the roots. The bag is then secured with a twist tie around the plant's base and placed in the shipping container/box and sent out for shipment. The result is a plant whose root system is protected and in tact, while the rest of the plant is able to "breathe". We have found this method to be much less stressful on the plant than shipping bare root. True, bare root shipping weighs less, and may cost a few pennies less - but we think you will find our shipping costs to be quite reasonable when compared to other nurseries. And bottom line is we want you to have the healthiest plant possible when it arrives at your doorstep. Feel free to contact us regarding any shipping questions - whether regarding rates, methods of packing, or whatever else you may want to know about getting plants from us to you. We will always be more than happy to take the time to answer your questions. |
