We guarantee that all plants are in excellent condition when packed, and shipped. Obviously, we put our confidence in FedEx as the exclusive shipping method for our plants, and as a whole they have done an outstanding job for us. However, on rare occasions, some plants may experience some of the following during their trip : drooping, minor leaf-loss and/or minimal yellowing/discoloration, minor limb damage, etc. These instances are quite rare, but can happen when shipping plants in boxes. Plants normally recover within a few weeks after planting. We always do our very best to insure that your plants are packed & shipped in the safest, gentlest, and most effective methods possible. We kindly ask that you notify us via e-mail if you see a problem upon receiving your plants, and that you give them a couple weeks to settle in to their new environment. Any shortages, or other issues need to be reported within 48 hrs. Any losses within 60 days of receiving the plants, will result in a refund of the purchase price - not including shipping, and/or replacement of product at our discretion. We will not be held liable for losses due to shipment delays, planting outside of recommended hardiness zones, unforeseen acts of nature ( extremes in heat, cold, freezes, tornadoes, hurricanes, etc., etc.) or any other circumstances beyond our control. We
also will not be responsible, or liable, for damages or losses
resulting from shipment delays due to the customer providing an
incorrect / invalid shipping address.......so please, please, please
proofread your shipping address & info before submitting your order.
All we can do on our end is ship your order to the address that you
provide on the order form.
In some rare cases, proof of loss / damage may be required before we can proceed with credit or replacement of product purchased. We take extreme pride in our plants - all the way from growing them, to packing & shipping them directly to you. We will NEVER knowingly ship plants which are of questionable health, or not true to type. We want you to be satisfied with your purchasing experience with us, and will do our best to work out any problems ( rare as they may be ) to everyones' satisfaction. Since plants are a living product, and we obviously have no control over there care & use after leaving our nursery, we will only be responsible for losses or damages that are the result of any fault or wrongdoings of our own.
Your order will include a planting instruction sheet, which will touch on just how your newly arrived plants should be handled & planted. We kindly ask that you please read this information BEFORE planting your new arrivals, and follow the guidelines contained in it as closely as possible. As always, you are welcome to contact us at anytime should you have additional questions that you feel were not covered in the planting instructions. We highly suggest you contact us via e-mail, as we are generally outside tending to the never ending tasks that are involved with keeping our plants as beautiful & happy as they are - at least whenever weather permits. We check our e-mails several times daily, and will be sure to reply in a very timely manner.
Plants may be returned within 7 days after receiving them. Any shipping charges for the return of plants are the responsibility of the customer. Upon receiving the plants here at our nursery in good, acceptable, live condition a refund / credit for the purchase price of the plants will be issued. All shipping charges are non-refundable. All we ask is that you contact us ( preferably via e-mail ) within 48 hrs after receiving your plants, and advise us that you wish to return them, and state a reason for the return. We do our very best to pack the plants in a way that will keep them safe & happy during their trip, and kindly ask that you please do the same when returning them to us. Plants should be returned to the following address: Evergreen Nursery 15026 Rhea County Hwy Evensville, TN 37332
We take great pride, and put forth a tremendous amount of effort to insure that you, our customer receive plants that you can be proud to use in your home landscape. We not only want you as a customer for your initial order, but want to KEEP you as a customer for future purchases. We simply cannot expect to do this by shipping inferior plants, or providing anything less than the best customer service we can humanly provide. Our general policy, and goal is to be able to provide our customers with a very diverse selection of the highest quality, nursery grown plants at very reasonable prices - all delivered to you in a quick fashion, and backed with the best customer service in the industry. That is quite a tall order to fill, but we strive each & every day to meet this goal. We truly hope you will give us the opportunity to help you with your planting needs, then you can experience for yourself just what sets our nursery apart from most others.