Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
|Please see our Terms & Conditions for complete details regarding our return policy.|
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|
We are a family owned nursery located in Eastern Tennessee specializing in a broad range of evergreen, as well as deciduous trees & shrubs, as well as ornamental grasses. We are always looking into new varieties to offer, and will continue to do so as time goes.
At Evergreen Nursery we make every effort to insure that we can provide you with the healthiest plants available at a price which is affordable too. We always try to put pictures of each and every plant which exactly represent the type, size, and condition of the plant you will actually receive. We specialize in smaller sized seedlings & young shrubs - this is for a couple of reasons. One, they obviously are much more affordable - both in price & in shipping costs. And secondly, shipping & transplanting is actually more stressful & shocking to a larger specimen vs. smaller ones. Once we have received your order, the plants you have selected are removed from their pots, any unnecessary soil removed (to minimize shipping costs ), and carefully packed to ensure it's health & safety during transit. We have found our methods of shipping to be very economical, yet very easy on the plants as well. To find out more about our packing / shipping procedures, please visit our Shipping Info page.
All of us at Evergreen Nursery hope to have the opportunity to serve your plant needs and show you first hand the quality & service that we pride ourselves in. It seems that the nursery business has gotten to be so "commercialized" over the past several years - to the point that customer service and helpful advice have almost become a thing of the past. We make every effort to ensure that you will be satisfied with our plants, and equally as satisfied with the service & professionalism that comes along with our plants.